Refund & Return Policy

1. Monthly Subscriptions

All monthly subscriptions begin immediately upon completion of the payment process, and therefore the fees for the paid month are non-refundable by default.

You may cancel your subscription at any time, and your account will remain active until the end of the period you have paid for.

2. Annual Subscriptions

You may request a refund of the annual subscription value within 7 days of the date of the first purchase, provided that the service has not been used substantially during this period.

After 7 days have passed, the annual subscription fees become non-refundable.

3. Automatic Renewal

In the case of automatic renewal, the refund request must be submitted within 48 hours of the renewal date.

Refund requests related to renewal are evaluated on a case-by-case basis, and the request may be rejected if the service has been used substantially after the renewal.

4. Exceptional Cases

A full or partial refund may be offered in exceptional cases, such as:

• A duplicate charge for the same transaction.
• A technical error that made the service inaccessible for a material period.
• A payment or billing issue on our side.
• Any other case that Sifr Mind deems eligible for a refund according to its circumstances.

5. Plan Changes

If you upgrade to a higher plan, any credit or difference in value is handled according to the billing system adopted within Dash.

As for downgrading a plan, it usually takes effect from the beginning of the next billing cycle, without an automatic refund for the remaining period of the current plan.

6. How to Submit a Refund Request

To request a refund or inquire about eligibility, you can contact us via:

• Contact page: https://www.dash.sifrmind.com/en/contact
• Email: support@sifrmind.com
• Phone: +201029231051
• Address: Al-Fath Center, Assiut Governorate, Arab Republic of Egypt

When submitting a request, please provide the email associated with the account, the details of the payment transaction, and the reason for the refund request.

7. Refund Processing Time

If approved, the refund is processed on our side within a reasonable period, and the amount may take additional time to appear in your account depending on the bank or the payment service provider.

8. Used Services

The user is not entitled to claim a refund for the value of the period during which the service was used or paid resources were consumed, unless Sifr Mind decides otherwise as an exception.

9. Changes to this Policy

We reserve the right to amend the refund and return policy when necessary. The published version applies to purchases made after its effective date, unless otherwise stated.